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Thu, July 8, 2010
Wed, July 7, 2010
Tue, July 6, 2010 
LONDON--(Marketwire - July 7, 2010) -
Press Release
XCHANGING APPOINTS NEW GLOBAL HEAD OF SERVICE
Thomas Sasse to spearhead a globally-coordinated customer service programme for the Group
LONDON, 7 July 2010 - Xchanging plc ( Thomas has vast international experience, having worked and lived in a number of countries. As well as being a German native speaker, he is fluent in English, Japanese, Portuguese, and speaks French and Spanish. Qualified as a lawyer, Thomas has spent over 20 years in the financial services industry. He joins Xchanging from the Royal Bank of Scotland, where his most recent role was Global Head of Corporate Payment Products, based in Amsterdam. Thomas also worked for Deutsche Bank for over sixteen years in a number of positions. As Managing Director, he successfully implemented a global customer relationship management process for Deutsche Bank's top-tier customers, reporting directly to the Executive Committee of the Board. Prior to that, he worked with T-Systems as their Head of Financial Services - Business Process Outsourcing. "Xchanging has a fantastic portfolio of customers, both geographically and across industries," said David Andrews, CEO Xchanging. "Increased focus on our customer relationships was one of the objectives we set for ourselves for 2010. We are delighted to have Thomas on board. He brings an excellent balance of strategic and operational experience that is crucial to this role. Our customers are our most valuable asset and Thomas' unique global experience will enable us to continue raising the bar of the service quality we provide to our customers in over 42 countries around the world." Xchanging follows a rigorous service performance methodology. A monthly service performance report measures thousands of data points across hundreds of processes, measuring not only quantitative, but also qualitative outputs such as customer satisfaction, service levels and the quality of processes. This is based on Xchanging's values that the customer's own perception of a service is just as important as the actual qualitative results. - ENDS - About Xchanging Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster. Xchanging provides procurement, accounting, human resources and technology services across industries. These include banking, insurance, manufacturing, retail and real estate among others. We combine functional expertise with deep industry domain knowledge to provide industry-specific outcomes for our customers. Listed on the London Stock Exchange in 2007, the company is in the FTSE250, the index of mid-capitalised companies traded on the London Stock Exchange. Xchanging is also a member of the FTSE4Good index which measures the performance of companies that meet globally recognised corporate responsibility standards. This announcement is distributed by Thomson Reuters on behalf of Thomson Reuters clients. The owner of this announcement warrants that: (i) the releases contained herein are protected by copyright and other applicable laws; and (ii) they are solely responsible for the content, accuracy and originality of the information contained therein. All reproduction for further distribution is prohibited. Source: Xchanging via Thomson Reuters ONE For further information, please contact: Xchanging Meeta Thareja Tel: +44 (0)20 7780 5374 [ meeta.thareja@xchanging.com ] Cardew Group Tel: +44 (0)20 7930 0777 [ xchanging@cardewgroup.com ]
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