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Innovation Group Continues to Strengthen North America BPO Team

^{Published on 2011-03-10 08:25:47 - Market Wire}
 

ROLLING MEADOWS, IL--(Marketwire - March 10, 2011) - [ The Innovation Group plc (Innovation Group) ], a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries, announced the addition of Michael O'Leary as vice president auto operations.

In his new position, O'Leary will drive expansion of Innovation Auto BPO Services by strengthening and expanding Innovation Group's shop network, further defining the benefits to the shops in the network, demonstrating the value to the insurers using Innovation Auto, and ultimately increasing Innovation Group's U.S. market share.

O'Leary comes to the Innovation Group with over 22 years of claims experience in property and casualty (P&C) insurance, including over 20 years at Nationwide Insurance, where he was instrumental in the development and leadership of the Blue Ribbon Repair Service, Nationwide's damage repair program (DRP). His experience in leading initiatives to streamline, transform and centralize various claims functions utilizing technology and economies of scale provided high performance with low cost to customers.

"I am pleased to have Michael join our North America team," said Bill Langley, CEO North America BPO for Innovation Group. "His breadth of knowledge and experience regarding auto repair networks and services will be instrumental in enhancing and strengthening our repair network. Michael is a well-known and respected expert in Auto DRP, with an impressive track record of innovation and success. I know he will be instrumental in helping Innovation Group raise the bar in the industry."

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, CNA, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. [ www.innovation-group.com ]